Refund policy

We hope you love your purchase, but we are aware things happen.  We have a 14-day return policy, which means you have 14-days after purchasing your item to return for exchange or store credit only. 

To be eligible for a return for exchange or store credit, your item must be in the same condition that you received it,  unused, no stains odors and with tags. You’ll also need the receipt or proof of purchase.

Once we receive your return, please allow 3 to 5 business days for your store credit to be applied.

If you have questions regarding your return, please email us at thepurpleturtlesc.com